Place your order in our online shop. You will receive an invoice from us (usually within 24 hours). Payment can be made with a Debit/Credit card or via Bank transfer. If you have not received an invoice (double check your junk/spam folder), please contact us. We do ask that all orders are paid for in advance.
On the day of delivery we will contact you via WhatsApp or text to give you a delivery window. Your order will be left in your requested location or if non have been provided we will knock at the door. If the weather is very wet we will need somewhere dry to leave your items as many of them are in paper bags. We will usually leave your order without any boxes or packaging though on occasion for very large orders we may leave it in a box. If you have a suitable box you can leave outside this can be very handy.
At your next order we will collect any empty bottles you no longer need. Please rinse out your bottles or pop them in the dishwasher and have them outside ready for collection. There may be circumstances where this is not possible such as apartment buildings or shared accommodation, so just let us know when ordering where we can collect the empties from.
And that’s it!
For more detailed information please read the following pages;
Bottle deposit explained
We add a £5 deposit to your first order that includes bottles provided by us, this is to cover the cost of the bottles we keep in circulation. The deposit is a one-off charge and is the same regardless of how many bottles you order. Should you decide not to order from us again, and the bottles have been returned or collected we will refund the deposit. If you want to keep the bottles just let us know.