Our Story

Our Story

We are Fanni, Aaron and our 2 year old Ezra (who does his bit to help!) and we live in West Didsbury. We started M20 Refills in August 2018 on the back of a brainwave, a few posts in our local Facebook group and finding a local supplier of products and glass bottles. We knew we wanted to do something to help people reduce their plastic waste at home and at that time there were very limited options in Manchester. Little did we know that the concept would be so popular that we started receiving orders from all over Manchester and Stockport. Initially we were operating from the garage of a family member, but as winter kicked in we chose to move the operation to our house. This proved successful for a while but we knew that in the long term we would need our house back and the ability to expand our services. In March 2020 just before the first lockdown we moved into a dedicated premise in Northenden and that’s where we are to this day. 

 

Over the past few years we have delivered to over a thousand households and met some incredible people. The service we have offer has expanded to include food supplied by Lentils & Lather in Withington, we have a wider range of products that we are constantly looking to expand, and our deliveries are more frequent too. From day one we have built the service based on feedback from customers, and we would never say that we are the finished article. We are always looking for ways to improve so please do not be shy to reach out and let us know what you like, don’t like, or want to see.

Love from Fanni & Aaron xx